Refund Policy

Growency Express
(New York Consumer Protection, Amazon Fulfillment & Category Exclusions Aligned)

Growency Express is a New York–based business offering products for sale through Amazon’s online marketplace. This Refund Policy explains how returns, refunds, and exchanges are handled for purchases made through our Amazon storefront.

1. Governing Platform

All purchases are processed through Amazon’s platform and are subject to Amazon’s Return, Refund, and Fulfillment Policies.

If there is any conflict between this Refund Policy and Amazon’s policies, Amazon’s policies shall control.

2. New York “No-Refund Posted Notice” Fallback (GBL §218-a)

Under New York General Business Law §218-a, if a seller does not conspicuously post a refund policy, consumers may be entitled to a refund within a specified period.

Growency Express hereby provides notice that:

Refunds and returns are governed by this policy and by Amazon’s posted return policies, which are displayed prior to purchase
Where a return or refund is not offered for a specific product category, such limitation is disclosed below and/or on the product listing
Nothing in this policy is intended to limit any non-waivable rights available to consumers under New York or federal law

Where required by law, Growency Express will honor applicable statutory refund rights.

3. Fulfillment Method Determines Refund Handling

A. Fulfilled by Amazon (FBA)

For items marked “Fulfilled by Amazon”:

Amazon handles storage, shipping, returns, refunds, and customer service
Refund eligibility, approval, and timing are determined by Amazon
Returns must be initiated through the customer’s Amazon account

Growency Express does not control refund determinations for FBA orders.

B. Fulfilled by Merchant (FBM)

For items marked “Fulfilled by Merchant”:

Returns and refunds are initiated through Amazon
Growency Express processes returns in accordance with Amazon FBM policies
Approved refunds are issued through Amazon to the original payment method

4. Category-Specific Exclusions & Limitations

To the fullest extent permitted by Amazon policy and applicable law, the following categories may be non-returnable, non-refundable, or subject to additional limitations, except where defective, damaged, or required by law:

A. Consumable Products

Including but not limited to:

Food or beverage items
Supplements
Single-use or perishable goods

These items are generally not eligible for return once opened or used, due to safety and hygiene considerations.

B. Personal Care & Hygiene Products

Including but not limited to:

Skincare, haircare, grooming, or cosmetic products
Products that come into direct contact with skin or hair

Returns may be restricted if the product has been opened, used, or tampered with.

C. Health-Related or Safety-Sensitive Items

Items that are regulated, sealed for safety, or intended for personal use may not be eligible for return once opened.

D. Clearance, Final Sale, or Promotional Items

Items marked as “Final Sale,” “Non-Returnable,” or similar on the Amazon listing may not be eligible for refund unless required by law.

All category restrictions are subject to Amazon’s return policies and any disclosures made at the time of purchase.

5. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or materially different from the description:

Report the issue promptly through Amazon’s return or support system
Amazon may request photos or additional documentation
Growency Express will cooperate in good faith to resolve the issue in accordance with Amazon policies and New York law

6. Refund Method and Timing

Refunds are issued to the original payment method
Processing times vary and are controlled by Amazon and financial institutions
Growency Express does not control refund processing timelines

7. Exchanges

Exchanges are generally handled as a return followed by a replacement order through Amazon. Replacement availability is not guaranteed.

8. Limitation of Liability

To the fullest extent permitted by New York and federal law:

Growency Express is not responsible for refund delays or determinations made by Amazon
Refunds are limited to the purchase price paid for the product, excluding shipping, handling, or taxes unless otherwise required by law
Growency Express shall not be liable for incidental or consequential damages related to returns or refunds

9. No Additional Guarantees

This Refund Policy does not create any additional warranties or guarantees beyond those required by Amazon’s policies or applicable law.

10. Policy Updates

Growency Express reserves the right to modify this Refund Policy at any time. Changes will be effective upon posting to our Amazon storefront or product listings.

11. Contact Information

For refunds or return questions:

Initiate a return through your Amazon account, or
Contact Growency Express via Amazon’s customer messaging system